Privacy Policy

Last updated: October 2026

This policy covers cannella.in, operated by Cannella by Two Cloves, Ahmedabad. It explains what we collect when you book a table or register for an event.

1. What we collect

Booking details — your name, mobile number, the date, time and number of guests, and optionally your email, the occasion and any special request.
Payment references — the Razorpay order and payment identifiers, the amount and its status. We never receive or store your card, UPI or bank credentials. Those go directly to Razorpay.
Campaign source — if you arrived from an advertisement, the campaign parameters in that link, so we can tell which campaigns lead to real bookings.
Basic technical data — a short, one-way digest of your IP address, used only to stop automated abuse of the booking form. The address itself is not stored.

2. Why we collect it

To hold and confirm your table, and to contact you about that reservation.
To reconcile payments and process any refund.
To keep a record of your visits so we can recognise you and host you better.
To measure which marketing works, in aggregate.

We do not sell your personal information, and we do not share it for anyone else's marketing.

3. Who processes it on our behalf

Razorpay — payment processing.
Google — reservation records are held in Google Workspace, and we use Google Analytics to understand site usage.
Vercel — website hosting.
Meta — advertising measurement, where you arrived from one of our ads.

4. Analytics and advertising

We use analytics and advertising measurement tools to understand how the site is used and which campaigns produce bookings. You can limit this through your browser or device settings, and through your Google and Meta ad preferences. Blocking them does not affect your ability to book a table.

5. How long we keep it

Reservation and payment records are retained for as long as needed to run the restaurant and to meet accounting and tax obligations. Records no longer needed for either purpose are removed.

6. Your choices

You can ask us for a copy of what we hold about you, ask us to correct it, or ask us to delete it. Email hello@cannella.in or message us on WhatsApp. We may need to keep records tied to a completed transaction where the law requires it.

7. Security

The site is served over HTTPS throughout. Payments are verified on our server before a reservation is confirmed, and payment credentials never reach our systems.

8. Contact

Cannella by Two Cloves
Rooftop, parkview exchange, 301, next to Kuber Residency
Ahmedabad, Gujarat — 382722
+91 84908 00110 · hello@cannella.in